BEK’s Protection Plus Plan includes maintenance coverage for your BEK Phone, Internet and TV communications wiring. Under the Protection Plus Plan, BEK Communications will accept responsibility for the maintenance of the customer owned communications wiring from the BEK demarc, throughout the inside of the premises and up to the Customer Owned Equipment (COE).
If you subscribe to the Protection Plus Plan, you will not pay for the premise visit if the trouble is found to be in the COE (i.e.: phones, fax machines, caller ID boxes, modems, etc.). You may join the plan at any time, with a minimum of a two year term. Other services such as additional jacks, pet damages and advanced router configuration, for example, are billable items that our service technicians can do for you.
BEK Communications’ Protection Plus Plan covers the following:
*BEKTV not available in all areas.
Exclusions to the Protection Plus Plan:
Protection Plus Pricing
Residential: $2.50/month for phone, Internet and/or TV coverage.
Business: $2.50/month for phone, Internet and/or TV coverage. Plus $2.50/month per additional line for basic configurations.
Note: Any customer who does not subscribe to the Protection Plus Plan will be subject to premise visit, trouble isolating, repair, material, and labor charges (minimum charges apply). Complex configuration problems of COE taking longer than 30 minutes to resolve will be charged out at $60/hour.
For more information or to sign up for the Protection Plus Plan contact us.